Terms of Service

Last updated: August 2026

Welcome to MaidMop Cleaners. These Terms of Service ("Terms") govern your use of our website and booking system and your engagement of MaidMop Cleaners ("MaidMop," "we," "us," "our") for cleaning services. By booking a service, visiting our website, or otherwise engaging with MaidMop, you agree to these Terms.

Our services

MaidMop Cleaners provides residential cleaning services — including standard, deep, and move-in/move-out cleans — in Rotterdam, Guilderland, Niskayuna, Latham, Clifton Park, and surrounding communities in New York. By booking a service with us, you agree to these terms.

Booking and scheduling

Bookings are made through our online scheduling system, powered by BookingKoala. You're responsible for providing accurate information about your home, service address, and access instructions at the time of booking.

Pricing and quotes

Pricing shown on our website is an estimate based on typical homes of that size. Your final price is confirmed after a walkthrough or consultation, based on your home's actual size, layout, and condition. First-time clients are billed at our deep-clean rate; recurring clients receive a discount on subsequent visits as described on our pricing page.

Cancellation & rescheduling policy

When you book a visit, we place an authorization hold on your card for the full amount of the scheduled service. This hold reserves your appointment — it is not an immediate charge.

If you need to cancel or reschedule, please let us know at least 24 hours before your scheduled appointment time by calling or texting (518) 348-8080 or emailing support@maidmopusa.com.

Cancellations or reschedule requests made less than 24 hours before the scheduled appointment, no-shows, and situations where our cleaner cannot access your home at the scheduled time will result in the full amount of the scheduled service being charged. In these situations, the card hold placed at booking is non-refundable and will be processed as payment for the reserved appointment.

Recurring clients: cancelling or rescheduling a single visit under this policy does not cancel your ongoing recurring plan. Contact us directly if you'd like to pause or cancel recurring service.

We understand plans change unexpectedly — if something comes up, reach out as soon as you can and we'll do what we can to work with you.

Our satisfaction guarantee

MaidMop is backed by a 100% satisfaction guarantee. If something was missed during your visit, contact us within 24 hours of service and we'll return to address it at no additional charge. This guarantee covers re-cleaning of missed areas from your scheduled service and does not cover items outside the agreed scope of work.

Access to your home

Our cleaners are insured, bonded, and background-checked. By booking with MaidMop, you authorize our assigned cleaner to enter your home at the scheduled time using the access method you provide (key, lockbox, code, or in-person entry). Please secure pets and disclose any home access instructions, alarm codes, or hazards in advance. MaidMop is not responsible for delays or missed service caused by an inability to access the property at the scheduled time.

Independent contractors

Cleaning services are performed by independent contractors engaged by MaidMop, not direct employees. MaidMop is responsible for vetting, background-checking, and coordinating these contractors to deliver consistent service quality under the MaidMop brand.

Client responsibilities

To help us deliver a safe and effective clean, please: secure or disclose valuables and fragile items you'd prefer our cleaner not handle; disclose any known hazards (mold, pests, structural issues, hazardous materials); and ensure the home is reasonably accessible at the scheduled time. MaidMop reserves the right to decline or discontinue service in a home that presents a safety hazard to our cleaners.

Payment

Payment is due at the time of or immediately following each service, processed through our booking system using the payment method on file. Recurring clients are billed automatically per visit unless otherwise arranged. Prices are subject to change with reasonable notice for future bookings; your then-current rate applies to any visit already scheduled.

Limitation of liability

MaidMop carries insurance and bonding to cover damage directly caused by our cleaners during a scheduled visit. Please report any damage within 24–48 hours of service so we can investigate and address it promptly. MaidMop is not responsible for pre-existing damage, normal wear and tear, damage to items not disclosed or made accessible prior to cleaning, or issues arising from a client's failure to follow the access and disclosure responsibilities above. To the fullest extent permitted by law, MaidMop's total liability for any claim is limited to the cost of the service giving rise to the claim.

Photos for quality assurance

Our cleaners may take before/after photos of specific areas for internal quality-control and training purposes. These photos are not published or used in marketing without your separate consent.

Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in New York.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Entire agreement

These Terms, together with any specific quote or booking confirmation provided to you, make up the entire agreement between you and MaidMop regarding our services, and supersede any prior discussions on the subject.

Changes to these terms

We may update these Terms occasionally to reflect changes in our services or policies. The "last updated" date above will always reflect the current version. Continued use of our services after an update constitutes acceptance of the revised Terms.

Contact us

Questions about these Terms? Reach us at support@maidmopusa.com or (518) 348-8080.